Privacy policy

DebtHelp247 ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

DebtHelp247 is the data controller for information collected through this website. You can contact us at privacy@debthelp247.co.uk or on 0800 080 0000.

Information we collect

• Contact details: first name, last name, phone number and email address.
• Your answers about your circumstances, such as debt level, employment status, residential status and monthly payments.
• Technical data such as IP address, device and browser type, and pages visited (only with your consent for analytics and marketing cookies).

How we use your information

• To contact you about your enquiry and discuss debt solutions that may suit you.
• To email you a summary of options you may qualify for.
• To refer you, with your agreement, to an FCA-authorised debt adviser or insolvency practitioner.
• To improve our website and measure the effectiveness of our advertising.
• To comply with our legal and regulatory obligations.

Our lawful basis

We rely on your consent when you submit our form and accept non-essential cookies, on legitimate interests to operate and improve our service, and on legal obligation where required. Information about your financial difficulties may indicate vulnerability; we handle it with extra care.

Sharing your information

We never sell your data. We may share it with trusted partners who provide debt advice services, and with service providers who help us run the website (hosting, email, analytics and advertising), all bound by appropriate data protection agreements. Where data is transferred outside the UK, we ensure suitable safeguards are in place.

How long we keep it

We keep enquiry data for up to 24 months from your last contact with us, unless a longer period is required by law.

Your rights

You have the right to access, correct or delete your data, restrict or object to processing, request data portability, and withdraw consent at any time. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

For details of the cookies we use and how to manage them, see our cookie policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.